Frequently Asked Questions

How much do you charge for shipping?

We offer free shipping within the United States on orders over USD $100.
*with some exceptions

Will I be charged any shipping, customs, or duties fees?

– We are not responsible for any customs fees once the items have been shipped.
– Each country has its own rules and regulations for customs fees, which can vary by product and country.
– By purchasing our products, you agree that one or more packages may be shipped to you, and customs fees may apply when they arrive in your country.

When will you ship my order?

If you order an in-stock item, we’ll ship it within 1-2 working days.

How long will my order take to arrive?

Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.

Do you provide tracking information?

You will receive your tracking information within 3-5 working days. But sometimes tracking might not available if free shipping applies. In this case, please contact us at support@skymaxx.store

Can I cancel my order?

You can change or cancel your order within 12 hours. Please contact us at support@skymaxx.store