We are proud to offer international shipping services to over 200 countries and islands worldwide 🌍. Our mission is to provide exceptional value and unmatched service, and we are committed to continuously improving to meet your needs—no matter where you are!
| Shipping Location | Shipping Method | Estimated Shipping Time |
|---|---|---|
| From Our China Warehouse | ePacket or EMS (depending on size/weight) | 10-30 Business Days |
| From Our US Warehouse | USPS | 10-30 Business Days |
Yes! We provide shipping to over 200 countries across the globe 🌎. However, please note that there may be some locations where we are unable to ship. If you're in one of those countries, we will contact you directly.
We also offer free shipping promotions during select periods! 🎉 These promotions will be clearly displayed on the product pages to let you know when you can take advantage of free shipping for your order.
Note: The free shipping promotion will only apply to orders within the United States 🇺🇸✈️.
The shipping cost for your order will be clearly displayed during the final payment screen at checkout. You’ll have full visibility of the shipping fees before completing your purchase. This ensures transparency and helps you make an informed decision about your order.
While we handle all logistics, custom fees may be applied once the product reaches your country. By purchasing from us, you agree that custom duties may be applied when your order arrives.
Shipping times vary by location, and we aim to get your products to you as quickly as possible. Here are our estimated shipping times for different regions:
| Location | Estimated Shipping Time |
|---|---|
| United States | 10-30 Business Days |
| Canada & Europe | 10-30 Business Days |
| Australia & New Zealand | 10-30 Business Days |
| Central & South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
Please note: Shipping times above do not include our standard 2-5 day processing time ⏳.
Absolutely! Once your order ships, you'll receive an email with your tracking information so you can keep an eye on your package 📬. If you don't receive tracking within 5 days, please reach out to us, and we'll assist you.
For some shipping carriers, it may take 2-5 business days for tracking info to be updated in the system 🔄. If it’s been over 5 business days and you still can’t see any information, please get in touch with us, and we will help you right away!
For logistical reasons, items from the same order may sometimes be shipped separately, even if you’ve opted for combined shipping. Don’t worry, this is normal, and we’ll make sure you get everything as quickly as possible! 📦✨
If you have any other questions about our shipping process, feel free to contact us anytime. We’re here to provide you with the best possible service and answer all your inquiries. 📬
Please note that installation and assembly services are not included in the shipping process. However, we provide an installation guide that will be available with the product. You can refer to the guide and perform the installation yourself if possible. If you require assistance, you can contact a third-party paid professional for support.
Thank you for choosing us! We are committed to offering the best service and ensuring that your shopping experience is smooth and stress-free. 🛍️🎉
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
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A good lamp, comfortable and bright. Everything corresponds to the description
Reader arrived ahead of time. Quality is excellent!
Adore this led reader. Thanks to the store!
it can be very useful for people who likes evening and night reading. You can take it and read everywhere, even during a trip on communication like train or bus. It don't fit to every size of books, but it's not a big problem.
This is lightweight and easy to handle. You will have to hold it in one hand, but for something being read on a table or desk, it's perfect. We bought it for my mom to use when she's working at her desk. The lights are bright and easy to dim. I like that it's not made of flimsy material. I thought the email from the manufacturer was a nice touch. It is smaller than I originally thought, but I don't think I read it carefully enough.
This is really good for reading when it is dark. The packing wasn't good, so there is a little scratch but I really like it! Thanks :)
It arrived in good condition, I was hoping it would be a little bigger by the image, but its size is fine and enough to illuminate the whole sheet. Its light is powerful, so it will be perfect for reading at night. It arrived quickly. Recommended.
Received. Thank You Very Much. Beautiful and not expensive .
Good product, a little small for the size of books I read, but perfectly functional
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It looks great! Delighted to finally be able to use this LED plate, works perfectly