We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
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This is just the most gorgeous watch, it is well-made and very sturdy. Great quality. The metal mesh is strong and the watch face is exquisite. The latch that fastens the watch is very sturdy and strong. It clips twice, so you never have to worry about your watch falling off or unclipping. The watch is very comfortable to wear and really adds to any outfit. It was very easy to adjust and you can adjust it yourself. I was worried since I have smaller wrists, however it was not a problem as it fits perfectly and I adjusted it to be exactly the size I needed. Extremely happy with my purchase, I love this watch.
While seemingly everyone else is all about their smart watches and gadgets that can do it all, I prefer the less is more approach. I'm very picky about watches though. I have small wrists and find many watches are simply too big and bulky. This one is absolutely perfect. I've got sensitive skin that does not like many metals so the fact this is stainless steel is awesome as it doesn't irritate my sensitive skin, and I love the rose gold finish. No frills, not special features... simply telling the time.
Perfect for a woman with a very small wrist, and though I’ve had two other watches, both high end, with this type of band, it’s the first time a tool for making the very easy job of adjusting the band size even easier. Comfortable and attractive, yet stylishly unique.
Recently bought the product. Worth paying the money. Looks better than the display picture. Really appreciate the brand for such premier looks and quality. Only suggestion is that the packaging could be a bit more professional. Overall Fabulous Product.
What a beautiful watch!! It's been over a month and it is still keeping perfect time! It's such a classy and streamlined piece and the band is so smooth and flexible. A++++ watch and will definitely buy another when needed!
This watch is absolutely gorgeous for the price! I have very small wrists, and this watch is adjustable.
It’s lovely and nice and flat. Has an adjustable band for perfect fit. It’s perfect for small wrists or someone who likes smaller watches.
Gorgeous watch! Delicate, very pretty. Great price. I receive many compliments when I wear this!
The watch is lovely - perfect small size, elegant face, well packaged - just what I was looking for.
Oh my God. Excellent product and high quality and new fashion. I loved it soooooo much.
I love this watch, it’s timeless and looks very elegant every time I wear it.
Perfect gift for any occasion. My wife loves it.