We are proud to offer international shipping services to over 200 countries and islands worldwide 🌍. Our mission is to provide exceptional value and unmatched service, and we are committed to continuously improving to meet your needs—no matter where you are!
| Shipping Location | Shipping Method | Estimated Shipping Time |
|---|---|---|
| From Our China Warehouse | ePacket or EMS (depending on size/weight) | 10-30 Business Days |
| From Our US Warehouse | USPS | 10-30 Business Days |
Yes! We provide shipping to over 200 countries across the globe 🌎. However, please note that there may be some locations where we are unable to ship. If you're in one of those countries, we will contact you directly.
We also offer free shipping promotions during select periods! 🎉 These promotions will be clearly displayed on the product pages to let you know when you can take advantage of free shipping for your order.
Note: The free shipping promotion will only apply to orders within the United States 🇺🇸✈️.
The shipping cost for your order will be clearly displayed during the final payment screen at checkout. You’ll have full visibility of the shipping fees before completing your purchase. This ensures transparency and helps you make an informed decision about your order.
While we handle all logistics, custom fees may be applied once the product reaches your country. By purchasing from us, you agree that custom duties may be applied when your order arrives.
Shipping times vary by location, and we aim to get your products to you as quickly as possible. Here are our estimated shipping times for different regions:
| Location | Estimated Shipping Time |
|---|---|
| United States | 10-30 Business Days |
| Canada & Europe | 10-30 Business Days |
| Australia & New Zealand | 10-30 Business Days |
| Central & South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
Please note: Shipping times above do not include our standard 2-5 day processing time ⏳.
Absolutely! Once your order ships, you'll receive an email with your tracking information so you can keep an eye on your package 📬. If you don't receive tracking within 5 days, please reach out to us, and we'll assist you.
For some shipping carriers, it may take 2-5 business days for tracking info to be updated in the system 🔄. If it’s been over 5 business days and you still can’t see any information, please get in touch with us, and we will help you right away!
For logistical reasons, items from the same order may sometimes be shipped separately, even if you’ve opted for combined shipping. Don’t worry, this is normal, and we’ll make sure you get everything as quickly as possible! 📦✨
If you have any other questions about our shipping process, feel free to contact us anytime. We’re here to provide you with the best possible service and answer all your inquiries. 📬
Please note that installation and assembly services are not included in the shipping process. However, we provide an installation guide that will be available with the product. You can refer to the guide and perform the installation yourself if possible. If you require assistance, you can contact a third-party paid professional for support.
Thank you for choosing us! We are committed to offering the best service and ensuring that your shopping experience is smooth and stress-free. 🛍️🎉
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
Top picks just for you
I’m obsessed with this diaper bag! The color was exactly what I was looking for. I love how durable the fabric feels on the bag, especially the backpack straps. There’s ton of storage inside and outside. My favorite part is the portable changing station, although it is hard to fold back up once opened. I do wish the straps to hang the bag on the stroller were longer and a stronger Velcro but overall I’m very happy with my purchase.
Got this Backpack a few weeks ago, and decided to share its benefits, if you still did not decide whether to buy it, you will definitely say yes after reading this) Pros of the backpack transformer: • portable changing station and foldable, perfect to use in hospital when my baby need to change diapers during this epidemic • waterproof and easy to clean • insulated pockets and multiple pockets • with carriage hanging stroller buckle cons... I don't see it!
I was looking for a mobile diaper changing station. This seems to be perfect. The bag itself is beautiful. The bassinet portion is super quick and easy to set up, as well as spacious. My sixteen month old can lay down in the bassinet.
This is a wonderful product! I bought it for my 6 month old son, and he absolute loves it! There are lots of pockets and areas for diapers, wipes, bottles, change of cloths. Good size, durable, super practical, and the changing station is going to be fantastic as we travel a lot. LOVE IT!!!
What a unique multi functional travel bag which is a combined diaper bag backpack, bassinet, nappy bag, travel crib, portable baby changing station. With insulated 3 bottle pockets, 5 compartment inside and Concealed waterproof zip pockets at the back and inside, it’s roomy enough to store all baby stuffs, included with removable changing pad/mattress. Thick, durable, machine washable material and foldable easily, this bag is an all in 1 small and light travel bag to accommodate baby needs and mom. It can be worn as shoulder bag, stylist backpack or hanging on a stroller, which makes travel more convenient and easier. I am sold with all the features this bag has and can’t wait to use it for my upcoming baby!
I like the idea of the pull out bassinet design. When I received the product I could not figure out how to pull it out all of the way. The zipper had to come completely off of the reach to fully pull out the bassinet which I think is a design flaw if you are on the go with a baby. I also found that folding it up was not as easy as it should be. I will be giving this a couple more tries to get the hang of the zip and fold up.
The diaper bag is good for long trip or two babies. It can hold a lot. The strap is so soft and wide so moms won't be tired easily. I extremely like the pockets for bottles, no need to worry about the bag will get wet because of cold milk or drinks spill out. Like it！
This would literally be the best baby travel bag in the world. The material is thick, completely nylon inside to wipe clean easily, and even has a bottle compartment that keeps bottles cold/hot. Lots of pockets and space. And the price is really great. I 100% recommend this bag to traveling parents!
The best part of this bag is the sleeping feature. We use it everyday just at home. Can’t wait to try it out when the world is safe again to be outside.
It seems pretty durable so far. Has great pockets. The reason for 4 stars and not 5 is because extending the changing pad/nap area is not something you can do while holding a baby. You need 2 hands.
I am so happy with this purchase. The diaper bag is durable, stylish, and lightweight. The material this bag is made from is great, it doesn't feel cheap at all. Highly recommend for anyone who'd looking for a great diaper bag with bed.
Our baby loves this bassinet. Plenty of room inside the main bag and also plenty of pockets for extras on the sides. It is very useful for travelling and comfortable for the baby to sleep in. We love the design!
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
Absolutely buy this! Possibly THE best baby purchase I’ve ever done. I put my 2.5 month in there with the canopy and the toys and she stays entertained for a long time (she used to want mom only before), and then when I notice she’s getting sleepy, I take the toys on the canopy off and she falls asleep BY HERSELF, which she never used to do before. We use it as a cosleeper which is great, and it’s so lightweight that we bring it downstairs on the couch during the day. We haven’t traveled yet, but needless to say, this bed is following us wherever we go because it’s the best thing ever!
Super light and easy to use, I used it for my 9 month old baby on a 15 hours flight ! Life saver she slept so good 😊 highly recommend
Nice traveling diaper bag but the zippers separate
I like the 'to-go' feature and how it folds up and turns into a backpack, although I have never used it outside my home so I haven't needed to use that part of it yet. My son WILL sleep in his crib, however, he likes sleeping in my bed with his father and I much more. So I will just sit this in the bed next to us, and.... BAM! He is fast asleep in minutes!
We bought this for a last minute trip with our 4 mo old and loved it. As we had an empty seat between my husband and I, we were able to lay this out and have our baby sleep comfortably throughout the flight (except during take off and landing of course). (The bassinet seats on the flight were already booked so we knew we had to take something with us) Was great throughout the flight and in hotel too!
This is one of the two things we can't live without if we want to have some decent amount of sleep during the night with our newborn.
This filled a gap in my baby gear. Needed a flat portable surface to place my newborn when I was in the kitchen or living room or even on my bed (my movement would cause baby to roll all over). It’s light so can carry baby & lift the bassinet with 1 finger of my free hand. Now baby can sleep wherever I am. Love that I can easily bring it to grandmas house too!
We had to travel when our baby was born and I was concerned about finding something he could sleep in with us that was easy to pack. This was a godsend! Easy, light, packable.
The bag is good quality I disliked the fact that the cushion tore up after I washed it
Easy to move since it’s super light yet large and easy to clean since it is waterproof. Love this purchase!!
I bring it everywhere! My baby sleeps in it, plays in it, and I change her diaper in it! The high walls create a perfect barrier from wind!
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.