We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
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This is perfect for my newborn baby and extremely useful. It is also very portable and lightweight to take baby in and out and travel too.
This was perfect for my grand daughter to sleep in at the beach. She would play with the balls until she'd fall asleep.
Very portable and lightweight to take all around the house. I liked being able to bring it anywhere and having a fairly safe place to lay my newborn.
Lots of space. Love the changing table/ bed. Does need much set up. Only problem i have is closings it. Need a faster/ easier way
We've used this many times for a safe infant sleep station in our RV bed and also in a hotel or condo while on vacation. We position this between my husband and I on the bed and our son sleeps just fine.
I absolutely love this product for traveling! We took it all over Europe with us and it was perfect for co sleeping in hotels and also for poolside naps and anywhere else you can bring the babe with you :) very happy with my purchase !
It is a nice bag, but I is so huge. I didn't expect it at all.
Very cute look. It is very comfortable item for me, because we often stays for night in grandma's house and baby can sleep next to me on bed.
awesome for vacation or sitter with limited space!
The only reason I’m giving it 4 stars is because no instructions. It didn’t take long to figure it out but instructions to ensure nothing Is accidentally broken or put in place wrong, would’ve been great
I really wanted to keep this but my baby is long and 5 months old. We got this for traveling but he could not stretch his legs. It would have been perfect if we had bought this earlier on. I would definitely recommend to buy for newborn to 6 mo.
I can bring it anywhere and my baby feels like she's home, but I want more colors
I bought this for my son and his wife for the new baby. They love it, they use it in the living room during the day, also they take it with them every place they go. It is great to have a bed for the little one anyplace they happen to be.
Just got this for my newest granddaughter and we love it! It was super easy to set up and my daughter can move it from room to room. I am excited because she can also easily fold it up and bring it over to my house for naptime instead of setting up a pillow fort for her newborn.
Took this on a trip when baby was 3 mo, worked great as a bed and then could carry it like a backpack down to the pool/beach to keep baby safe and comfy.
I gave it as a gift to a new Mom and she lives it - not having to take a million bags with her everywhere she goes. Bed, diapers, wipes, bottles, even a change of clothes can all fit in one bag...
We used this while traveling internationally! It's super convenient, especially as it folds up so compact. Our baby slept in it in airport lounges and wherever we stayed. Since our baby doesn't sleep in her stroller, this was great for us.
I was looking for a comfortable and easy to carry bed style to travel with. I love that idea that she have the same place to sleep no matter where we go and the most important is that don’t need to worry about here rolling off The bed. Definitely recommended the best solution I found for traveling with baby’s!!
I cannot possibly say enough about how amazing this little invention is. I am a new mom who is exclusively breastfeeding and this has made all the difference for me. We put it on the bed so it is easy to just pick baby up in the middle of the night for feedings. We also take it with us when we are visiting family. During the day we use it when we are chilling downstairs too. It is so lightweight and portable. This will definitely be my go to gift at babyshowers!!
Love this! This is going to be perfect for our grandson. I bought it as a safety precaution when he visits. Instead of putting him on a regular bed and circling him with pillows we can just put this on the bed and put him securely inside.