We are proud to offer international shipping services to over 200 countries and islands worldwide 🌍. Our mission is to provide exceptional value and unmatched service, and we are committed to continuously improving to meet your needs—no matter where you are!
| Shipping Location | Shipping Method | Estimated Shipping Time |
|---|---|---|
| From Our China Warehouse | ePacket or EMS (depending on size/weight) | 10-30 Business Days |
| From Our US Warehouse | USPS | 10-30 Business Days |
Yes! We provide shipping to over 200 countries across the globe 🌎. However, please note that there may be some locations where we are unable to ship. If you're in one of those countries, we will contact you directly.
We also offer free shipping promotions during select periods! 🎉 These promotions will be clearly displayed on the product pages to let you know when you can take advantage of free shipping for your order.
Note: The free shipping promotion will only apply to orders within the United States 🇺🇸✈️.
The shipping cost for your order will be clearly displayed during the final payment screen at checkout. You’ll have full visibility of the shipping fees before completing your purchase. This ensures transparency and helps you make an informed decision about your order.
While we handle all logistics, custom fees may be applied once the product reaches your country. By purchasing from us, you agree that custom duties may be applied when your order arrives.
Shipping times vary by location, and we aim to get your products to you as quickly as possible. Here are our estimated shipping times for different regions:
| Location | Estimated Shipping Time |
|---|---|
| United States | 10-30 Business Days |
| Canada & Europe | 10-30 Business Days |
| Australia & New Zealand | 10-30 Business Days |
| Central & South America | 15-30 Business Days |
| Asia | 10-20 Business Days |
| Africa | 15-45 Business Days |
Please note: Shipping times above do not include our standard 2-5 day processing time ⏳.
Absolutely! Once your order ships, you'll receive an email with your tracking information so you can keep an eye on your package 📬. If you don't receive tracking within 5 days, please reach out to us, and we'll assist you.
For some shipping carriers, it may take 2-5 business days for tracking info to be updated in the system 🔄. If it’s been over 5 business days and you still can’t see any information, please get in touch with us, and we will help you right away!
For logistical reasons, items from the same order may sometimes be shipped separately, even if you’ve opted for combined shipping. Don’t worry, this is normal, and we’ll make sure you get everything as quickly as possible! 📦✨
If you have any other questions about our shipping process, feel free to contact us anytime. We’re here to provide you with the best possible service and answer all your inquiries. 📬
Please note that installation and assembly services are not included in the shipping process. However, we provide an installation guide that will be available with the product. You can refer to the guide and perform the installation yourself if possible. If you require assistance, you can contact a third-party paid professional for support.
Thank you for choosing us! We are committed to offering the best service and ensuring that your shopping experience is smooth and stress-free. 🛍️🎉
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
Top picks just for you
This is a very delicate and attractive chain. I use it for my prescription sunglasses. It's so sunny here that I wear them far more than my regular glasses but when I go into a store I have to put them away and get my regular glasses out. Not anymore. With this I just take my sunglasses off and they are safely hanging like a necklace. You can adjust the loops to fit snugly, I wouldn't say there is any danger of my glasses falling unless I break the chain by getting it hooked on something.
This eyeglass chain is absolutely terrific! Exceptionally lightweight You don’t even notice it’s on when wearing. I have long hair and it doesn’t tangle in my hair. The length is exactly right. Not too long or short. Would highly recommend it to anyone looking for the perfect chain for their glasses!
I am so glad I bought this, as it exceeded my expectations. It is very delicate and lightweight and yet holds my glasses very securely. No more putting them down and then forgetting where I did that! I gave it five stars, I would definitely buy it again.
I needed something to hold my mask when I didn’t have to have it on, but accessible. Wearing the mask is hot enough & I was resting it under my chin which made it even hotter. This little chain is perfect. It is stylish, lightweight & serves the purpose perfectly.
I bought this because I kept losing my glasses when I would hike, figured it would be a cute way to prevent that. Minor problems, the long thin chain got knotted up occasionally but the quality is so good, my car was burglarized and that is all they stole (along with my work badge)
I wanted these so bad but I bought them for my niece so she could have them with her new glasses I got for her and they look beautiful with Michael Kors glasses. The glasses are gold on the side (arms) so it matches nicely. She looks fancy and deserves to!!!!
I absolutely love this light weight, comfortable, and flexible eyeglass holder. I use it to hang my mask around my neck when I’m by myself or at a restaurant. This way there’s no need to place it down on any surface.
This is a beautiful and delicate looking chain for your eyeglasses. I get a lot of compliments on this chain. It fits different styles of glasses and looks cute with almost anything!
This chain is very pretty and delicate. I like that I can wear my glasses around my neck with something pretty and unobtrusive. The chain stays nicely on the glasses.
These fit great and I didn't have any issue with them sliding down. You can adjust them to make them tighter. Looks great on my sunglasses and regular glasses both!!
I like it, but the dangly bits get tangled in the chain. It's no problem for me, I just take the dangles off. I love the chain itself. very convenient if you have to take your glasses on and off often.
Worked wonders! Survived the ocean, the pool and several days of going out in the sun. Also the airport! Very happy with this purchase, definitely recommend
The chain is super well made, I use it for daily wear and it holds up super well!
Love it. Very fashionable and extremely functional. I use it everyday.
Love them and get many compliments on them.