We are proud to offer international shipping services to over 200 countries and islands worldwide 🌍. Our mission is to provide exceptional value and unmatched service, and we are committed to continuously improving to meet your needs—no matter where you are!
How Do We Ship Packages?
| Shipping Location |
Shipping Method |
Estimated Shipping Time |
| From Our China Warehouse |
ePacket or EMS (depending on size/weight) |
10-30 Business Days |
| From Our US Warehouse |
USPS |
5-20 Business Days |
Do We Ship Worldwide? ✈️
Yes! We provide shipping to over 200 countries across the globe 🌎. However, please note that there may be some locations where we are unable to ship. If you're in one of those countries, we will contact you directly.
We also offer free shipping promotions during select periods! 🎉 These promotions will be clearly displayed on the product pages to let you know when you can take advantage of free shipping for your order.
Note: The free shipping promotion will only apply to orders within the United States 🇺🇸✈️.
Shipping Cost 💲
The shipping cost for your order will be clearly displayed during the final payment screen at checkout. You’ll have full visibility of the shipping fees before completing your purchase. This ensures transparency and helps you make an informed decision about your order.
What About Customs Fees? 🛃
While we handle all logistics, custom fees may be applied once the product reaches your country. By purchasing from us, you agree that custom duties may be applied when your order arrives.
How Long Does Shipping Take? ⏱️
Shipping time varies by destination and warehouse location. These are our estimates:
Please note that during high demand season the estimated delivery time may increase.
| Location |
Estimated Shipping Time |
| United States |
5-20 Business Days |
| Canada & Europe |
5-20 Business Days |
| Australia & New Zealand |
5-25 Business Days |
| Central & South America |
5-25 Business Days |
| Asia |
5-20 Business Days |
| Africa |
5-25 Business Days |
Please note: Shipping times above do not include our standard 2-5 day processing time ⏳.
Do We Provide Tracking Information? 📦
Absolutely! Once your order ships, you'll receive an email with your tracking information so you can keep an eye on your package 📬. If you don't receive tracking within 5 days, please reach out to us, and we'll assist you.
My Tracking Says “No Information Available”. What Should I Do? ❓
For some shipping carriers, it may take 2-5 business days for tracking info to be updated in the system 🔄. If it’s been over 5 business days and you still can’t see any information, please get in touch with us, and we will help you right away!
Will My Items Be Sent in One Package? 📦➡️📦
For logistical reasons, items from the same order may sometimes be shipped separately, even if you’ve opted for combined shipping. Don’t worry, this is normal, and we’ll make sure you get everything as quickly as possible! 📦✨
Other Shipping Questions? 📬
If you have any other questions about our shipping process, feel free to contact us anytime. We’re here to provide you with the best possible service and answer all your inquiries. 📬
Installation & Assembly Not Included 🔧
Please note that installation and assembly services are not included in the shipping process. However, we provide an installation guide that will be available with the product. You can refer to the guide and perform the installation yourself if possible. If you require assistance, you can contact a third-party paid professional for support.
Why Shop with Us? 💡
- Fast & Reliable Shipping: We ensure timely deliveries with clear tracking updates.
- Wide Global Reach: No matter where you are, we deliver to over 200 countries.
- Promotions for Free Shipping: Keep an eye out for special free shipping periods that will be clearly noted on product pages.
- Customer Support: Our team is always here to assist you with any questions or concerns.
Thank you for choosing us! We are committed to offering the best service and ensuring that your shopping experience is smooth and stress-free. 🛍️🎉
My floors have never been cleaner and I've never had more free time! This is my third robot mop/vacuum combo and it's the best by far. It's great on hardwood, tile, and area rugs, adjusting its cleaning method for each. The mop feature is fantastic - it's completely hands-free, even cleans and dries the mop pads itself. If you're thinking about it, just buy it!
Totally wowed by this robot vacuum! It smartly maps the house, steering clear of furniture and knowing the difference between carpet and hard floors. We have stone floors and the sweep and mop feature gets them super shiny, leaving the carpets clean too. My wife's over the moon with it!
I've tried a bunch of products before, but none were right. I was skeptical about this robot vacuum because of bad past experiences, but this one changed my mind. The user interface is a breeze and its mopping leaves no spots at all. So thrilled with this buy.
I've had many vacuums that didn't quite cut it, but this robot vacuum is a revelation! It's fantastic at picking up cat hair - wish I had it when I had my German Shepherd. It outperforms my old Roomba and every other vacuum I've had. Plus, watching it mop my kitchen floors is a treat. Goodbye, old mop!
With a crawling baby at home, clean floors are a must for me. This saves so much time and effort, totally worth the cost. Love starting it from the app and scheduling cleanings. It mapped my house fast and cleans thoroughly on one charge. Cleaning the unit is a breeze too. Definitely recommend it.
Got this about a month ago and it's amazing at both vacuuming and mopping - way better than my previous robot. The scrubbing mops actually clean the floor and they self-wash and dry, which is awesome.
As someone who detests housework, this is a dream. It smartly decides when to sweep and mop, and even self-cleans and dries its mops. It's the high-tech solution I've been looking for.
I'm loving this vacuum/mop combo. Great suction on all surfaces and even my husband says it mops better than I do! The app is user-friendly, though I wish the map feature was more flexible for different flooring types. Setting a no-go zone is my workaround. Would rate it 4.5 if I could.
Had it for a few weeks and I'm loving it! The scheduled programming is spot on and the cleaning quality is excellent. Definitely worth the investment.
Really happy with it so far. It works great and lives up to its promises. The mapping feature is a big plus.
Setting it up and programming it was a breeze. It does a fantastic job vacuuming different surfaces and mopping. Really cuts down on my cleaning time.
Absolutely love it! It's been a fantastic investment.
As a working mom with 4 kids and 2 dogs, this has been a lifesaver! Surprisingly quiet and super effective. Highly recommend.