We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
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My boys love this nightlight, especially the settings that include 2-3 colors. I love that it comes with a hard shell cover to keep the dome exterior protected however you do have to remove it for the shapes to be legible on the walls. Great product, reasonable price, highly recommend!
As soon as I turned it on all my grandkids ran in the room it was super enjoyable to them. It has many settings anything from dancing to sleeping mode. Really didn’t anticipate how much coverage I went in my open ceiling living room it lit my entire dining and living room up!!
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This was cute and I liked the different color light changes. Just note, there is no timer feature so you need to remember to go back and turn it off after your little one falls asleep otherwise the batteries will run out. As long as you are aware of that, it'll be great.
At first appearance this looked really cheap and I was nervous, but it was really east to use and looks great!
My son loves this lamp. We use it every night as a night light.
it is very easy to use, very bright,The projector feature is very beautiful. I especially like how many different themes were included in the packaging. I’m very impressed with the design and construction of this light. It’s easy to set up and use right away. My son loves being able to use a night light that is very grown up looking. It provides enough light to allow him to move around his room at night without being bright enough to disturb his sleep.
My daughter was struggling to sleep for a week so we decided to get her this as a little night light.
Perfect nightlight for a kid who is finally in his own room! My 7 year old loves falling asleep with this on.
I love this so much and so does my son but I'm very disappointed less than 6 months after purchasing 2 of the led lights have stopped working! totally a bummer. Really love this over all tho!
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When I got this product, my expectations for this product were not very high. But I was surprised when I plugged in the light. At that moment, it felt like heaven, especially the laser was moving various colors. It feels like I see beautiful glowing stars from the blue water. You can adjust many different modes and settings. The remote control works well. I gave this to the children as a gift, and I knew they would love it!
Love this item. Helps my daughter fall asleep without using an annoying nightlight.
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