Type-C Wired Mouse 2400DPI Blue Backlight Gaming Mause Ergonomic Lightweight Mute Optical Office Mice For Laptop PC Mac Windows
Product Description
Shipping & Payment
We are proud to offer international shipping services to over 200 countries and islands worldwide 🌍. Our mission is to provide exceptional value and unmatched service, and we are committed to continuously improving to meet your needs—no matter where you are!
How Do We Ship Packages?
| Shipping Location | Shipping Method | Estimated Shipping Time |
|---|---|---|
| From Our China Warehouse | ePacket or EMS (depending on size/weight) | 10-30 Business Days |
| From Our US Warehouse | USPS | 5-20 Business Days |
Do We Ship Worldwide? ✈️
Yes! We provide shipping to over 200 countries across the globe 🌎. However, please note that there may be some locations where we are unable to ship. If you're in one of those countries, we will contact you directly.
We also offer free shipping promotions during select periods! 🎉 These promotions will be clearly displayed on the product pages to let you know when you can take advantage of free shipping for your order.
Note: The free shipping promotion will only apply to orders within the United States 🇺🇸✈️.
Shipping Cost 💲
The shipping cost for your order will be clearly displayed during the final payment screen at checkout. You’ll have full visibility of the shipping fees before completing your purchase. This ensures transparency and helps you make an informed decision about your order.
What About Customs Fees? 🛃
While we handle all logistics, custom fees may be applied once the product reaches your country. By purchasing from us, you agree that custom duties may be applied when your order arrives.
How Long Does Shipping Take? ⏱️
Shipping time varies by destination and warehouse location. These are our estimates:
Please note that during high demand season the estimated delivery time may increase.
| Location | Estimated Shipping Time |
|---|---|
| United States | 5-20 Business Days |
| Canada & Europe | 5-20 Business Days |
| Australia & New Zealand | 5-25 Business Days |
| Central & South America | 5-25 Business Days |
| Asia | 5-20 Business Days |
| Africa | 5-25 Business Days |
Please note: Shipping times above do not include our standard 2-5 day processing time ⏳.
Do We Provide Tracking Information? 📦
Absolutely! Once your order ships, you'll receive an email with your tracking information so you can keep an eye on your package 📬. If you don't receive tracking within 5 days, please reach out to us, and we'll assist you.
My Tracking Says “No Information Available”. What Should I Do? ❓
For some shipping carriers, it may take 2-5 business days for tracking info to be updated in the system 🔄. If it’s been over 5 business days and you still can’t see any information, please get in touch with us, and we will help you right away!
Will My Items Be Sent in One Package? 📦➡️📦
For logistical reasons, items from the same order may sometimes be shipped separately, even if you’ve opted for combined shipping. Don’t worry, this is normal, and we’ll make sure you get everything as quickly as possible! 📦✨
Other Shipping Questions? 📬
If you have any other questions about our shipping process, feel free to contact us anytime. We’re here to provide you with the best possible service and answer all your inquiries. 📬
Installation & Assembly Not Included 🔧
Please note that installation and assembly services are not included in the shipping process. However, we provide an installation guide that will be available with the product. You can refer to the guide and perform the installation yourself if possible. If you require assistance, you can contact a third-party paid professional for support.
Why Shop with Us? 💡
- Fast & Reliable Shipping: We ensure timely deliveries with clear tracking updates.
- Wide Global Reach: No matter where you are, we deliver to over 200 countries.
- Promotions for Free Shipping: Keep an eye out for special free shipping periods that will be clearly noted on product pages.
- Customer Support: Our team is always here to assist you with any questions or concerns.
Thank you for choosing us! We are committed to offering the best service and ensuring that your shopping experience is smooth and stress-free. 🛍️🎉
Refunds & Returns
Refunds & Returns Policy
At SkyMaxx, customer satisfaction is our top priority. We strive to ensure a seamless shopping experience and offer the following policies to guarantee your peace of mind.
Order Cancellation
| Action | Details |
|---|---|
| 🛑 Cancellation Window | Orders can be canceled up to the point of shipment. |
| ✉️ How to Cancel | Contact us within 12 hours of placing your order if you wish to cancel or make changes. |
Refund Policy
We are committed to ensuring you are fully satisfied with your purchase. If for any reason you are not completely happy, we offer the following refund guarantees:
| Criteria | Refund Guarantee |
|---|---|
| 📦 Non-Delivery | Full refund if the order is not received. |
| ⏳ Late Delivery | Full refund if your order does not arrive within the guaranteed time frame (45 business days, excluding 1-3 business days for processing). |
| 🔍 Item Not as Described | Full or partial refund if the item differs from the description provided. |
Exclusions to Full Refunds
Refunds will not be issued under the following circumstances:
| Condition | Details |
|---|---|
| 🏠 Incorrect Shipping Address | If the order fails to arrive due to an incorrect shipping address provided by you. |
| 🌍 Exceptional Circumstances | If the order is delayed or not cleared by customs, or affected by natural disasters. |
| 🛠️ Damage Post-Purchase | If the product is damaged after being in your possession. |
| ❌ No Product Discrepancy | If the item received is not substantially different from what was shipped to you. |
| 📦 Product Condition | If the product is not returned in its original, sealed/unopened condition (if applicable), or missing accessories (e.g., user manual, warranty card, etc.). |
14-Day Money-Back Guarantee
| Return Window | Details |
|---|---|
| 🗓️ Timeframe | You may request a return within 14 days of receiving your purchase. |
| 💵 Refund Process | Simply contact us through the "Contact Us" page or via email at support@skymaxx.store. We will process a full refund. |
Easy Returns Process
If you're not satisfied with your purchase, we're here to make the return process as smooth as possible.
| Action | Details |
|---|---|
| 🔄 Return Window | You can return your product within 14 days of receipt for a full refund or exchange. |
| 💸 Return Costs | Returns are at the customer's expense unless otherwise agreed upon. when we run special offer for free return. This will be shown in the website occasionally |
| ✅ Authorization Required | Please do not send your product back without our authorization. Contact us first for detailed return instructions. |
We stand behind every product we sell, and we are committed to providing you with the best possible shopping experience. If you have any concerns or questions, our support team is always ready to assist you.
Thank you for shopping with us at SkyMaxx! 🌟
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